How to Check the Status of a CHAMPVA Claim

Usually, CHAMPVA is quick to process claims.  But if you are a beneficiary and filed a claim on your own — most likely, to be reimbursed — you might still want to follow up on it, especially if it seems to be taking too long.  The fastest, most convenient way to check the status of a CHAMPVA claim is by using its automated voice recording service.

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Check CHAMPVA Claim Status by Phone

To check the status of a CHAMPVA claim by automatic voice recording if you are a beneficiary:

  1. Dial the VA Health Administration Center customer service number, currently 1-800-733-8387.
  2. Press #4 for “beneficiary.”
  3. Press #4 again to access automated system.
  4. Press #1 for “claims.”
  5. Enter the Social Security Number of the person for whom the claim was made.
  6. Enter the date of service in the format MM/DD/YYYY.

The recording will tell you if such a claim is found in the system.  If so, it will tell you if the claim has been processed and how it was paid.

The recording will provide details such as:

  • The status of the claim
  • The check number
  • The amount paid
  • To whom payment has been made

If you have questions after listening to the recording, press #0.

Tips for Checking Status of Your Claims

  • Have the claim information ready, such as your SSN, the date of service of the claim, the amount claimed, and the original provider billing statement
  • Note the name of the customer service representative who takes your call
  • Remember that all phone calls are recorded for quality and training purposes (so don’t say anything you don’t want recorded)
  • Give CHAMPVA some time to process your claim.  Wait at least 30 days.
  • Make sure you provide the correct SSN for the claim.  Use the beneficiary’s SSN, not the veteran sponsor’s.  If it is for childbirth and no more than 3 days’ service, use the mother’s SSN, not that of the newborn baby.
  • LISTEN CAREFULLY to the options by phone.  VA may change its menus often.

 

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